HOTEL LA PERGOLA ****

FAQ - Questions & Answers

This section provides answers to the most frequently asked questions about the services offered and bookings.

For further information or clarification, it is always possible to contact us directly.

What is the difference between Hotel La Pergola**** and Hotel La Pergola Dependance***S?

The two properties are located opposite each other within the same garden and share several facilities, including the bar, swimming pool, parking and reception.

The main difference lies in the room types offered:

Hotel La Pergola**** offers various types of accommodation, ranging from double to triple and quadruple rooms, making it particularly suitable for families.

Hotel La Pergola Dependance***S offers single, double and triple rooms, available in two categories:

  • Standard Plus: completely renovated rooms featuring simple, modern furnishings.
  • Standard: rooms that have not yet been renovated but are equipped with all the essential comforts for a pleasant stay.

Both properties are managed directly by us and, together with our apartments, are part of "La Pergola Group", offering a range of accommodation options to best meet the needs of every guest.

How can I receive a quote?

You can request a quote by clicking HERE.

To confirm the offer, a deposit of 30% of the total cost of the stay is required. The booking will be confirmed upon receipt of the deposit, while the remaining balance will be paid upon arrival.

For one-night stays, the full amount must be paid.

Cancellation/Modification Policy – SMART RATE

  • Up to 8 days before arrival: the deposit paid will be converted into a voucher that can be used until September 2028.
  • From 7 to 0 days before arrival: the deposit paid will be retained.
  • No-show, late arrival or early departure: the full amount of the stay will be charged.

During certain periods, a non-refundable rate may also be available. This rate requires full prepayment of the stay at the time of booking. In the event of cancellation or modification, no refund will be provided.

Voucher Terms and Conditions

The voucher issued in the event of cancellation within the permitted cancellation period may be used only once as a deposit for a new reservation. If the new reservation is cancelled, the voucher will become invalid. Any remaining unused balance cannot be refunded or converted into a new voucher and will therefore be forfeited.

Is it possible to book online?

You can book the "Flexible Rate" directly through our official website by CLICKING HERE and entering the number of guests and your stay dates.

A credit card is required as a guarantee at the time of booking. The total amount of the stay will be charged 7 days before arrival.

Cancellation/Modification Policy – FLEXIBLE RATE

  • Up to 8 days before arrival: free cancellation.
  • From 7 to 0 days before arrival, in case of no-show, late arrival or early departure: the full amount of the stay will be charged.

During certain periods, a non-refundable rate may also be available. For this rate, no refund will be provided in the event of cancellation or booking modification.

Is the tourist tax included in the price?

No, the tourist tax is not included in the price of the stay.

For stays from 01/05 to 30/09, a tourist tax of €1,60 per person per night applies to guests aged 12 and over, for a maximum of 10 consecutive nights.

How far is the property from the beach and the centre of Lignano Sabbiadoro?

Hotel La Pergola**** is located approximately 800 metres from the beach, about a 10-minute walk, and around 1.2 km from the pedestrian promenade, reachable in approximately 15 minutes on foot.

What are the check-in and check-out times?

Rooms are available from 2:00 PM on the day of arrival. Early check-in may be possible for an additional fee, subject to availability. Please check with Reception.

The swimming pool and parking are available from the moment of arrival. A night porter service is available for late-night arrivals.

Check-out is by 11:00 AM. Late check-out can be requested for an additional fee, subject to availability. Please check the evening before departure.

Free luggage storage is available both on arrival and on departure.

What time is breakfast served?

Breakfast is served every morning from 7:00 AM to 10:30 AM in our modern breakfast room located on the ground floor.

Gluten-free, lactose-free and vegan products are also available upon request.

Please note that no refunds are provided for meals not consumed.

Are bicycles available?

Yes, we offer our guests a selection of bicycles for adults and children, free of charge.

To ensure that all guests have the opportunity to use them, bicycles can be used for a maximum of 3 consecutive hours. However, it is possible to request a bicycle more than once during the same day.

Bicycles cannot be booked in advance. Simply contact the reception to request one.

Upon returning the bicycle, the lock keys must always be handed back to the reception.

For guests who would like to have a bicycle exclusively for themselves or for longer periods, we will be happy to recommend nearby bicycle rental services.

Is parking included?

Yes, one parking space per room is included in your reservation. It is located in the property's garden and is available from arrival until 11:00 a.m. on the day of departure.

A garage parking space at Residence Airone is also available upon request, subject to availability and at an additional charge.

Are pets allowed?

A maximum of one dog per room is allowed, subject to an additional fee and acceptance of the dedicated pet policy.

The presence of a dog must be communicated at the time of booking.

No other pets are allowed.

Which payment methods are accepted on site?

Payment on-site can be made by credit card (Visa, Mastercard, Eurocard) or in cash, up to a maximum amount of €4,999.99.

Payments by cheque are not accepted.

The La Pergola structures